It is the mission of the Coles County Emergency Communications Center to enhance the quality of life for every person that calls for assistance either by 911 emergency calls or non-emergency calls for service in a prompt, courteous, and professional manner. We strive for excellence and to help save lives, protect property, assist the public and public safety personnel in making the communities we serve safer to live, work, and visit.
In carrying out our mission, we recognize that service is our one and only product and we share a common, ongoing goal to provide it at the most superior level possible. We also recognize that our strength and success is tied directly to the individual and unique contribution of each of us working in a spirit of cooperation and teamwork with our public safety associates both within and outside our center.
What We Do
The Coles County Emergency Communications Center dispatches for 9 Police Departments, and 17 Fire and EMS Departments. The telecommunicators serve the counties of Coles, Moultrie, and Shelby totaling a population of 90,692 and 1,622 square miles.
The Communication Center is open 24 hours a day, 7 days a week with a staff of 20 Full Time telecommunicators and 1 Part Time telecommunicator. Each telecommunicator is CPR/AED certified and trained in EMD, Emergency Medical Dispatching, through Power Phone. CECOM has a staffed back-up center at the Mattoon Police Department that works with the Mattoon Police and the Lake Land College Police Department.
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